IPTV Troubleshooting Guide

Buffering or freezing

1. Switch to a wired Ethernet connection if possible.
2. Restart your router and streaming device.
3. Lower the stream quality to HD.
4. Try a VPN — some ISPs throttle video.
5. Clear the app cache in your device settings.

Channels won't load

1. Check your subscription is active in your welcome email.
2. Re-enter your server URL exactly as provided, including http://.
3. Make sure you're not exceeding your plan's device limit.

"Invalid login" error

1. Usernames and passwords are case-sensitive — check for extra spaces.
2. Copy and paste details rather than typing them.
3. Contact support if the problem continues; we can reset your credentials.

No EPG / TV guide

1. Refresh the EPG in the app settings.
2. Wait a few minutes after first login — EPG data can take time to load.
3. Check the EPG URL in your welcome email is entered correctly.

Audio out of sync

1. Switch the player's decoder between hardware and software.
2. Disable audio passthrough on your device.
3. Try a different player app.