Frequently Asked Questions
Got Questions? We've Got Answers
Find quick answers to the most common questions about our IPTV service.
General
Is IPTV legal?
IPTV technology itself is completely legal. We only provide access to content through properly licensed sources, so you can stream with peace of mind.
Do you offer a free trial?
Yes! Contact our support team and we'll set you up with a short trial so you can test channels and quality on your own devices.
What internet speed do I need?
We recommend at least 10 Mbps for HD, 25 Mbps for Full HD and 50 Mbps for a smooth 4K experience.
Subscription & Billing
How many devices can I use at the same time?
Pick the plan for the number of screens you want to use at once — 1 Device. Every plan includes exactly the same channels, movies and series either way, and works on any supported device.
Can I cancel anytime?
Absolutely. There are no long-term contracts — you can cancel your subscription whenever you like.
What payment methods do you accept?
We accept all major credit and debit cards, PayPal and selected cryptocurrencies.
Can I switch to a longer plan later?
Yes. You can extend to a longer plan at any time and the new period is added to your remaining time.
Do you offer refunds?
If the service does not work for you within the first 7 days, contact support and we'll issue a full refund. See our Refund Policy for details.
Setup & Technical
How quickly is my account activated?
Most accounts are activated within 5–15 minutes of payment. You'll receive your login details by email.
Which app should I use?
We recommend IPTV Smarters Pro or TiviMate on Android and Firestick, and IBO Player on Smart TVs. Our Setup Guides cover each device step by step.
Why is my stream buffering?
Buffering is usually caused by Wi-Fi congestion or ISP throttling. Try a wired connection, restart your router, or use a VPN. Our buffering guide lists 7 proven fixes.
Do you support EPG?
Yes, a full electronic program guide is included with every plan and loads automatically in supported apps.
Still have questions?
Can't find the answer you're looking for? Our friendly team is here to help 24/7.
Contact Us