Occasional buffering is almost always caused by something between our servers and your screen. Work through these fixes in order — most people are sorted by step three.
1. Use a wired connection #
Wi-Fi is the number-one cause of buffering. If you can, connect your device with an Ethernet cable, or use an Ethernet adapter for Fire TV.
2. Restart your router and device #
Unplug both for 30 seconds. This clears memory and often gets you a fresh, faster route to our servers.
3. Use a VPN #
Some internet providers throttle video traffic. A good VPN hides your traffic and can dramatically improve stability.
4. Clear the app cache #
On Android and Fire TV go to Settings → Applications → your IPTV app → Clear Cache.
5. Lower the stream quality #
If your connection is below 25 Mbps, choose the HD version of a channel instead of Full HD or 4K.
6. Change the player settings #
Switch the video decoder between hardware and software, or increase the buffer size in the player settings.
7. Contact support #
Still buffering? Our 24/7 team can move you to a less busy server. Just send us a message.
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